Current as of 24/10/23
Welcome to www.salusbyalicrampton.com!. This website is owned and operated by Alison Crampton (92867484885). If you have any enquiries or questions, please email me at salusbyalicrampton@gmail.com

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

 This document outlines the Terms and Conditions you should be aware of when using my website, booking appointments or purchasing from me. Please read these terms so you are aware what to expect if working with me. When you visit this website or purchase my services, you must agree that you are over the age of 18 and willing to be bound by these Terms & Conditions. If you do not agree, please do not book an appointment with me or continue on this website.

From time to time, the Terms & Conditions may be changed or modified as my business evolves. Please regularly check back to update yourself with the most up-to-date Terms & Conditions.

There may be additional, specific terms of service provided to you in relation to my services, such as consultations. If there is any inconsistency between this document and those specific terms of service, these Website Terms & Conditions are overruled to the extent of the inconsistency.

CONTENT DISCLAIMER

On this website and in my social media accounts, I provide information about herbal medicine, nutraceuticals, nutrition, lifestyle interventions and a naturopathic approach to health. This content is solely for your education and personal development so you can deepen your understanding and incorporate these healthy practices into your daily routine for benefit of your personal health and well-being.

CONTENT POLICY

·  I conduct extensive research in order to provide content that I believe to be valuable and true, but I have no responsibility for the use that you make of that information.

·  Please be aware that the generalised information I provide is not a substitute for specialist advice tailored to your individual circumstances.

·  There is no professional relationship formed by your visit to my website unless you explicitly choose to work with me by purchasing my services, such as a naturopathic consultation.

·  Any testimonials or results I may display on this website are based on my experience and those of my previous clients. As a naturopath, I believe that there’s no one-size-fits-all approach and therefore these testimonials are not guarantees that anyone else will achieve the same results.

·  While I take all reasonable care to ensure that the content I create is accurate, relevant, and up to date, I make no guarantees and disclaim any legal liability for inaccuracy, incompleteness, or error. I do endeavour to ensure there are no errors on my social media posts and website, however if you do find something that seems problematic or incorrect, please reach out as I’d love to amend any inaccuracies to prevent potential misinterpretation.  

·  I may modify my content at any time, including altering or deleting it without notice.

VISITOR RESPONSIBILITIES

You are responsible for your own safety and wellbeing while browsing the internet. Do not act on anything you read without first conducting your own research, consulting appropriately qualified professionals, and making informed choices about what is right for you, based on your personal circumstances.

It really should go without saying, but as a user of my website, you agree not to behave maliciously, spam any other user, post defamatory content about anyone, infect any aspect of my website with malware, hack into any part of my website where you don’t have my permission to be, or use my website for any purpose other than consuming my content, engaging in my programs, and purchasing my products or services. You also agree not to use my website or content in any way that is unlawful or harmful to any other person or business. If you do, I have the right to refuse you service and ban you from accessing my website or social media.

DOWNLOADS

This site may offer paid and free downloads. While I take cybersecurity seriously and make every reasonable effort to ensure these downloads are safe and hassle free, I am not responsible for any viruses or other damage which might occur as a result of you downloading material from this site. Please make safety your priority and ensure you have adequate protection.  against viruses and internet security to protect yourself against malicious interference without my knowledge or consent from cybercriminals.

EXTERNAL LINKS

From time to time I may provide links to external sites. I have no control over the information provided on these sites, and the links are solely for your information, education or entertainment. I do not endorse any products they offer for sale and have no relationship with them unless otherwise clearly notified.

 
DISCLAIMER FOR SERVICES

There are a number of ways you may choose to work with me that are available to purchase or schedule through my website. The terms and conditions in this document apply to all of my services and products unless alternative terms are explicitly provided to you.

I offer: Naturopathic Consultations

My intention in offering these services is to support you with improving your health and wellbeing as well as addressing your health goals.  

WHY WORK WITH ME?

I am a Clinical Naturopath with a Bachelor of Health Science (Naturopathy) at Endeavour College of Natural Health. I am a member of Naturopaths and Herbalists Association of Australia (NHAA), which means that I have met the education criteria to join this association and I have a professional responsibility to practice adhering to their Code of Conduct standards. This ensures that clients are provided with safe and effective care. As a NHAA member, I’m also required to meet the highest standards of education and training, where I must complete numerous Continued Professional Development hours each financial year to maintain my membership to continue my own growth and development.

 
I believe it is my responsibility to carry out consultations in a professional ethical and safe manner, prioritising client informed consent. I will only practice within my scope, I will refer to a more appropriate practitioner if your health needs exceed my qualification. I will undertake ongoing professional development to ensure I meet a high standard of best practice.

WHAT I EXPECT FROM YOU

My role is to provide support and increase your knowledge and tools to enhance your health. I require clients to be open-minded to change and potential modification of their diet and lifestyle. Together, we work as a team where I guide and provide education, whereas you take the steps to use this information to improve your health. It’s important to note that the responsibility for implementing these strategies lies with you.

If you’re looking for a quick fix without potentially changing the habits that are influencing your health, naturopathy may not be the right fit for you.

 
More information about my approach can be found on my services page here

Important information about how to get the most value out of working with me is set out below. If you have any questions or concerns, please email me before proceeding with your purchase.

IMPORTANT INFORMATION

With any medical or complementary medicine interventions, there are risks associated. Naturopathy is an evidence-based modality, however, if after commencing treatment you experience new symptoms, side effects or have questions about your treatment plan, please contact me immediately to discuss further.

It is possible that it may take a significant amount of time to notice results, this varies person to person. However, I do try and provide realistic expectations to each client to prevent any disappointment.

If I believe you require an alternative medical professional such as psychologist, general practitioner or specialist, I will refer you based on your needs. Your safety and welfare is very important to me, if I believe you are at risk, I may have to contact emergency services.

If any concerns arise during our work together, I strongly recommend you seek advice from an appropriately qualified professional.

You will get the most out of working with me if you are:

-   Open minded to making dietary and lifestyle changes

-   Willing to follow my advice and put in hard work to get the results you want

-   Honest about diet and lifestyle choices so we know how to help you best

-   Take responsibility for your choices

You might not be a good fit for this work if:

-   You are unwilling to make the necessary changes advised to your lifestyle for bettering your overall health. I am always happy to compromise, have an open conversation about it and adapt to suit your needs. I will only make recommendations if I believe they will reduce the severity of symptoms, improve your health and reach your health goals. Please let me know if you are struggling and we can try adapt to accommodate your needs.

INDEMNITY

I do not make any guarantees or warranties about the accuracy of any material displayed on this website, or the products, services, or programs offered through it, with the exception of any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law. I am human and errors creep in despite the best of intentions. If you see something that doesn’t seem right, please let me know.

While I make all reasonable efforts to ensure that this website and my services meet with the highest standards of best practice, if something does go wrong that is not a direct result of my negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, I will not be liable for any loss or damage arising out of or related to my website, any products or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseeable, and regardless of the nature of the claim.

You take full responsibility for your implementation of any suggestions that I may make while providing my services. You understand that my advice is limited to providing you with options for your consideration, and that you are solely responsible for any actions that you choose to take. Always consult your own values and vision, do your own research, and check with appropriately qualified professionals before making major decisions or significant changes. You agree to indemnify me against all consequences arising directly or indirectly from your choices.

You expressly agree that if this indemnity is unenforceable for any reason, my total cumulative liability for all causes of action of any kind (other than negligence or deliberate wrongdoing) shall not exceed the amount that you have paid to me.

PAYMENT TERMS

All prices on my website are in Australian dollars and are not subject to GST.

All bookings are made through the clinic management software Simple Clinic. Full payment is required prior to your naturopathy consultation.

All payments and appointment bookings made through my website are processed using Stripe. Please reach out via email if you’re having payment issues, we can organise an alternative method and/or arrangement.

 It is important to note that I do not have access to your financial account details. This information is stored under stripes security policy (click on policy)/ https://stripe.com/docs/security. 


REFUND POLICY

I do not offer a refund if you change your mind, so you are encouraged to consider carefully whether a purchase is right for you before you make your booking and payment. If you are unable to made your scheduled appointment, I must be notified with more than 48 hours’ notice to prevent a cancellation fee (see appointment policies below). Furthermore, I would be more than happy to assist you in rescheduling to a time that suits you better. This allows other clients to schedule in and fill your spot.

All supplementation is fulfilled by a third-party supplier. If an order has an incorrect order, broken product or missing product, please let me know as soon as possible and I can resolve it in a timely manner.

In the event of an adverse reaction to prescribed products, please contact me immediately so I can assess and provide support as required.

I take my obligations under Australian Consumer Law seriously and will do my best to address any issues that arise. However, even if there is a major problem, my liability is strictly limited to:

replacing the goods or providing the services again; or

if I unable to do so within a reasonable time, refunding the full amount that you have paid to me.

 If you feel that there is any problem with my services, please let me know within 48 hours. I am keen to understand what has gone wrong if you are unhappy so that I can address your concerns and try to find a mutually acceptable solution. My goal is to provide a positive experience for clients using my services. Feedback is taken on board and I will always strive to improve and provide a great service.

DELIVERY

If anything is unclear or confusing, I encourage you to reach out to me so I can provide clarification.

The third-party suppliers I use for all prescriptions determine their own postage charges. If you have any issues with the postage of the products prescribed, let me know and I can look into it with the company.

APPOINTMENT POLICIES

The full payment of the consultation is required prior to completing your booking. Bookings require more than 48 hours cancellation notice. Bookings cancelled within 48 hours of your scheduled appointment will incur a 50% cancellation fee. Cancellations within 12 hour’s notice of the scheduled appointment will incur a 100% cancellation fee. This is due to the preparation I do prior to prepare for your appointment, as well as provides me more time to help out another client in this time that was reserved for you.

Failing to attend your appointment will result in a 100% cancellation fee.

However, in the event of unforeseen circumstances beyond your control that prevent you from attending your scheduled appointment, please notify me as soon as possible to discuss this further.

For online appointments, please ensure that you’re in a quiet, private area. To help you to the best of my ability, I require your full attention. A café or public space is not suitable. Please reschedule if you’re unable to meet these requests. If you are going to be driving or supervising children please reschedule.

INTELLECTUAL PROPERTY

Copy & Trade Secrets

The content of this website and in all my resources is protected by copyright laws and treaties around the world, with all rights reserved.

 You may store, print, and reproduce the publicly available content that I supply solely for your own personal use, and only if I am clearly acknowledged as the source.

Commercial exploitation of my content in any way that competes with my business is strictly prohibited.

You may link to content on my website or social media profiles, provided you do so in a way that is fair and legal and does not damage my reputation or take advantage of it. However, you must not suggest any form of association, approval or endorsement on my part where none exists.


RESPECTFUL COMMUNICATION

I reserve the right to moderate any comments made on this website, in the Facebook Groups I control, and on any of my social media pages and profiles, including deleting comments that I deem to be rude, offensive, spammy or unacceptable, without any notification or correspondence with you. Keep all communication kind and polite, please.

Disrespectful or aggressive behaviour towards me or anybody else will not be tolerated. 

If a dispute arises, you agree to refrain from engaging in any public discussions regarding the matter, communicate with me in a polite and respectful manner and avoid any behaviour or communication that could reasonably be expected to negatively impact my business or personal interests. I make a similar commitment to you.

If you have any concerns, issues, or complaints arising out of your use of this website, my products or services, or these terms and conditions, you agree to communicate with me with the intention of making a genuine effort to seek a win/win solution and trying to resolve the dispute in good faith through negotiation and discussion. Please email me at salusbyalicrampton@gmail.com and expect a response within 2 business days.

 If the dispute cannot be resolved by negotiation and discussion within 14 days, you agree to proceed to mediation with the assistance of an independent accredited mediator, seeking mediation online or by telephone if anyone would need to travel for more than an hour to attend the mediation.

 If there is a problem, you agree to meet with me in good faith to discuss it and try to make a genuine effort to find a win-win solution. If the problem cannot be resolved within a reasonable time, you agree to pursue mediation and alternative methods of dispute resolution, with litigation being a last resort. I commit to making a similar effort to resolve any disputes in a friendly manner.

If we are unable to resolve a dispute by negotiation and discussion, you may access the complaints procedure offered by NHAA

These Website Terms & Conditions are subject to the governing law of New South Wales. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of New South Wales, and the Commonwealth of Australia, will have exclusive jurisdiction.

THANK YOU

Thank you for reading and respecting my terms and conditions. This document was created with the support of Carefree Counsel. Copying it without permission is an infringement of my copyright and Carefree Counsel’s.